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eNews |
September 2010 |
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This is the first of what will be a quarterly newsletter that will be forwarded to you in the first week of each quarter. As the new Professional Services Manager for Cube’s INX business my immediate priority has been to commence a program of contacting all of the INX customers. This is a process I will be maintaining with a view to understand your current needs, be aware of any issues and improve our service delivery to you. I’d like to thank everyone for their feedback and I look forward to getting to know everyone in the coming months. Please feel free to contact me if you have any matters or requirements that you would like to discuss.
It seems that customers are generally very happy with INX. However, clearly we need to do a lot better with its helpdesk and technical support services. |
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| Greg Robinson |
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Actions taken so far
• Appointed a new Helpdesk manager – Bhaves Patel.
• Moved to a new helpdesk management system that better tracks technical support cases raised by customers
• Developing a web based helpdesk kiosk service that will allow INX users to track their issues on line (aiming for a December 2010 start)
• In the process of working with our training department to set up weekly classroom style training events that users can book themselves into (Schedules for those events will be published on the Cube website in the coming weeks. I’ll provide more details in our next monthly newsletter)
• Commenced development of improved reporting capabilities including data warehousing and executive dashboard capabilities |
| InHealth Added To INX Software Suite |
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Cube is pleased to announce that its latest module – InHealth – is nearing completion and commercial readiness. The InHealth product is a further development of INX to provide |
| a secure and reliable data management tool for person related data that deals with health management. |
InHealth has been developed to allow our clients:
• To enhance the management of health related risk to people within the workplace by OHS professionals;
• To extend the INX product to cover person related data managed by onsite medics/hygienists within the workplace;
• To address Industrial Hygiene issues in the first instance and clinic management second.
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| InHealth includes Clinic Management (Person Register including Issues / Risks and management plans, intervention history including configurable data capture, Injury Management, Exposures, Notifications, Actions and Medical related Documents) in a secured environment. InHealth also covers Health Surveillance (including data capture of surveillance/exposure reports, management of return to work plans) and Exposure Tracking (management of exposure groups, collect exposure data by group and person (datasets), reporting of exposure’s against OELs). |
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Cube’s upcoming 3.0 release has many added features and functions and will be released shortly.
Version 3 of INX offers:
• Advanced functionality and revitalised layout
• Consolidation levels for compartmentalising data
• Adhoc graphing tool
• Updated administration page with advanced search functionality
• Person workgroup history
• Procedure owner recognition
• Position recognition & integration
• New systems administrations role
• Additional contact information fields
• Person workgroup history
For individual module updates click here |
| Focus on Staff: Greg Robinson - Professional Services Manager |
After extensive global travel owning nothing but the backpack on my shoulders, I returned to Perth to bounce between a degree in geology and one in commerce. I decided on commerce when the geology lecturer told me to buy a rock hammer! I knew it was the right choice when I sold all of my text books two weeks later for a profit.
Completing my information systems and accounting major, I found roles as a consultant deploying systems nationally and internationally particularly throughout South East Asia. Moving up the ranks as a project manager, I became involved in large implementation projects for ERP and other strategic information systems. Again in quick succession I went from
consultant to project manager to end up in operational and general management positions.
On a major 3.5 year systems implementation in Singapore I led a large team through the trials and tribulations of the
software development cycle and managed the live phase of the project as the system was deployed to 4.5 million people across the country. Never has the saying that “what doesn’t kill you, makes you stronger” been more appropriate.
In my role at CUBE I bring the company and our clients, many years of experience in deployment core business systems in diverse organisations. Our professional services team has many years experience in providing project management,
consulting and training across a broad range of businesses. We recommend that our customers use our service and
expertise to ensure the best possible outcomes with their respective INX systems.
The team and myself will be engaging with our customers on a more active basis going forward and you can expect to be contacted on a regular basis.
We can offer you a range of services including;
• Expert Consulting on our INX Suite
• Training on the INX Suite
• Interfaces to 3rd Party systems
• Project Management
• INX System Audit and Review
CUBE continues to be a progressive company leading the way in Occupational Health safety and sustainability with the truly world class solution, INX. I look forward to engaging with your business in the near future.
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In this issue
• A New Direction
Professional service team additions and new focus
• INX InHealth Added
The new addition to the INX module suite
• INX Version 3.0 Highlights
The next update of INX software with its upgraded functionality and tools
• Professional services update
Greg Robinson introduction
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Tradeshows & Conferences
Cube will be attending the following shows and we would welcome the opportunity to meet with you:
26-28 October 2010
Sydney Safety Show
23-25 February 2011
Australasian Oil & Gas
5-7 April 2011
Melbourne Safety Show
21-23 April 2011
Queensland Safety Show
Request a meeting for one of these shows
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Alerts & Notifications
Join the following mail outs;
INX Mail Out | MPX Mail Out
To suggest someone you know to
receive Cube mail outs and updates
click here
More Information on INX Software
and INX Software Benefits
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Contact information
Level 4, 1111 Hay Street
West Perth, Western Australia
Ph: (08) 9442 2111
Fax: (08) 9442 2110
Professional Services Manager
Greg Robinson
gregr@cubeconsulting.com
INX Strategy & Business
Development Manager
Anthony Walker
anthonyw@cubeconsulting.com
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